PRIVACY & COOKIES POLICY
Yorserve Ltd (“we”, “our”, or “us”) provides professional plumbing and heating services across the UK. We are committed to protecting your personal data and respecting your privacy.
We may collect the following personal information when you contact us:
Your name
Contact details (phone number and email address)
Property address (for quotations or call-outs)
Details about your plumbing or heating enquiry
Any information submitted through our website forms
We collect this information through our website (via Gravity Forms), emails, and phone calls.
We use your data to:
Respond to your enquiry
Provide quotations, invoices, and booking confirmations
Attend your property for repair, installation, or servicing
Maintain internal business records and job history
Comply with legal, financial, and regulatory requirements
We do not sell, rent, or share your data with third parties for marketing purposes.
Your information is stored securely on password-protected systems, with access limited to authorised staff.
We only retain data for as long as necessary to deliver services and meet legal or accounting obligations.
Our website uses Google Analytics 4 (GA4) to track anonymous visitor behaviour such as page views, time on site, and device type.
These cookies do not identify you personally, and no cookie banner is in place as no tracking is used for marketing or remarketing purposes.
You can disable or delete cookies at any time through your browser settings.
For more information on how Google uses data, please visit:
https://policies.google.com/technologies/partner-sites
Under UK GDPR, you have the right to:
Request access to the data we hold about you
Request correction of inaccurate information
Request deletion of your data where legally permitted
Object to how we process your data
To exercise any of these rights, please contact us using the details below.
If you have any questions about this policy or how your data is handled, you can contact us at:
Email: hello@yorserve.com
Phone: 0333 360 9936
Address: Yorserve Ltd, Unit 3a, Industrial Estate, Rawcliffe Rd, Lidice Rd, Goole DN14 6XL
Company Number: 15331822
